Refund Policy

How to Request a Refund from Apple:

• Visit reportaproblem.apple.com and sign in with your Apple ID
• Locate the purchase you wish to dispute and select “Report a Problem”
• Alternatively, contact Apple Support directly at support.apple.com
• Apple typically responds to refund requests within 24 to 48 hours, though processing times may vary

Managing and Canceling App Store Subscriptions:

To cancel an auto-renewing subscription purchased through the App Store, open your device Settings, tap your name, then tap Subscriptions and select The Betting Insider. You must cancel at least 24 hours before your renewal date to avoid being charged for the next period. Canceling stops future charges but does not refund the current period, and you retain access until the end of the period you have already paid for.

Effect of an Apple Refund on Your Account:

When Apple grants a refund or reverses a purchase, Apple notifies us and we adjust your account accordingly. This means:

• Subscription entitlements and premium access are revoked
• Credits granted by the refunded purchase are removed from your balance. If those Credits have already been spent, your balance may be reduced to zero and further purchases or features may be restricted pending resolution
• Any active Insider Pro reward cycle is closed and earns nothing, and any unclaimed reward is forfeited (see Section 6)
• Referral or affiliate rewards generated by the refunded purchase are reversed

This Applies To:

• Recurring subscriptions of any tier, cadence, or duration
• One-time and seasonal access passes
• Credit purchases
• Individual unlocks, including blueprint and pick unlocks
• Mentorship packages, subject to the additional terms in Section 7
• Any other digital product or add-on offered on our website

Canceling a Web Subscription:

You may cancel at any time through your account settings on thebettinginsider.com or by contacting our support team. Cancellation stops all future billing. You will retain full access to your subscription benefits until the end of your current paid billing period, after which access ends. Cancellation does not generate a refund, in whole or in part, for the current or any prior billing period, and we do not prorate partial periods.

How to Request an Exception:

Contact us through our Contact Page within thirty (30) days of the charge. Include the email address on your account, the approximate date and amount of the charge, the product purchased, and a clear description of the issue with any supporting detail such as error messages or screenshots. We aim to respond within three to five business days. Where a refund is approved, it is issued to your original payment method and typically appears within five to ten business days, depending on your bank or card issuer.

Credit Purchases Are Final:

Credits are delivered to your balance immediately upon purchase. All Credit purchases are final and non-refundable, subject only to the limited exceptions in Section 3 for web purchases and to Apple's refund process for App Store purchases. Credits that have already been spent cannot be refunded or restored under any circumstances, including where the underlying purchase is later refunded or charged back.

Granted and Promotional Credits:

Credits we grant without charge — such as sign-up bonuses, subscription benefits, referral rewards, and promotional grants — have no purchase price and are never refundable in money or otherwise. They may be adjusted, withdrawn, or expired at our discretion.

Separate Balances:

We operate more than one balance that uses the word “credits,” including Insider Credits used for Packs and the Builder, and a legacy AI Credits balance. These balances are separate, are not interchangeable, and cannot be combined, converted, or transferred between one another, and we cannot move value from one to another on request or in lieu of a refund.

Forfeiture:

All Credit balances are forfeited without compensation when your account is closed, terminated, or deleted, whether by you or by us. We may also adjust balances to correct errors, reverse duplicated or fraudulent grants, or respond to a refund or chargeback.

Realized Odds May Differ from Published Odds:

As disclosed in our Terms of Service, Packs are filled from a finite catalog of eligible builds. Where the catalog cannot supply a build at a drawn grade, our system substitutes the nearest available grade, which is ordinarily lower. This is expected behavior, is disclosed in advance, and is not a defect or a basis for a refund.

Genuine Delivery Failures:

If a Pack opening charged your Credits but delivered no builds at all due to a verified technical failure on our side, contact us through our Contact Page with the approximate date and time. Where we can confirm the failure in our records, we will restore the Credits or the Pack. This is the only circumstance in which we reverse a Pack opening.

Access Is a License, Not Ownership:

Builds obtained from Packs are licensed for your use within our Services. They have no cash value, cannot be sold or transferred for value, and may become unavailable if a sport, market, or build is removed, or if your account is terminated. Loss of access in these circumstances does not entitle you to a refund or to Credits.

Rewards Cannot Be Converted to Money:

Rewards have no cash value. They are personal and non-transferable, cannot be sold or assigned, cannot be combined or stacked with other promotional offers or retention discounts, apply to a single subscription period only, and do not carry forward. We cannot pay out the value of a reward in currency, apply it to a web subscription, or exchange it for Credits.

Missing the Claim Window:

Earned rewards must be claimed and redeemed through the App Store within 24 hours of your cycle snapshot. Rewards not redeemed within that window are forfeited, and forfeiture is not a refundable event. Where the app indicates a forfeited reward has been queued for a later cycle, any such make-good is a discretionary courtesy, is not guaranteed, and does not create an entitlement or a refund obligation.

Not Earning a Reward Is Not Grounds for a Refund:

You are not entitled to a refund of any Insider Pro subscription charge because a cycle earned no reward. This includes cycles that fell short of the 60-pick minimum, cycles whose average odds exceeded the +300 cap, cycles that landed in the zero-reward ROI band, and cycles in which some of your picks were not graded before the snapshot was taken. The snapshot is final and is not revisited for results that arrive afterwards.

Cancellation, Refund, or Chargeback Mid-Cycle:

If your Insider Pro subscription is cancelled, lapses, is refunded by Apple, or is charged back before a cycle completes, the cycle is closed and earns nothing, and any unclaimed reward is forfeited. Closure is final, and returning subscribers begin a fresh cycle with no credit for prior partial cycles.

Forfeiture for Prohibited Conduct:

Rewards earned through conduct prohibited by our Terms of Service — including multiple accounts, padding pick volume, automation or bulk entry, recording picks after event start, or exploiting a defect — are void. Forfeiture in these circumstances does not entitle you to any refund of subscription fees.

Redemption Problems:

Reward delivery depends on Apple and RevenueCat. If you earned a reward within the claim window and were genuinely unable to redeem it because of a technical failure, contact us through our Contact Page promptly with the date and a description of what happened. We will review our records and attempt to make it right, but any remedy is discretionary, will take the form of a discount rather than cash, and is subject to the liability limits in our Terms of Service.

Immediately Delivered Components Are Non-Refundable:

Upon purchase we immediately grant the digital components of your package, including full website and app access for the stated access window, premium feeds, community access, and any included materials. These components are delivered instantly and are non-refundable once granted, consistent with Section 2.

Undelivered Coaching Sessions:

Coaching sessions are a human service delivered over time. If you have not yet attended any session in your package, you may request cancellation within fourteen (14) days of purchase, and we will consider a refund of the portion of the purchase price fairly attributable to the unused sessions, less the value of the digital access and materials already delivered to you. Once you have attended one or more sessions, the package is treated as substantially delivered and is non-refundable.

If we are unable to deliver a session you have booked and cannot offer a reasonable alternative time within your access window, we will refund the value attributable to that undelivered session or, at your election, extend your window.

Scheduling, Expiry, and Missed Sessions:

It is your responsibility to book and attend your sessions within the access window stated at purchase. Unless we agree otherwise in writing, sessions not booked and attended within your access window expire without refund, and a session you miss or cancel without at least 24 hours' notice may be treated as delivered. We will make reasonable efforts to accommodate genuine emergencies and rescheduling requests made in good faith.

No Refunds Based on Results:

Mentorship is educational and carries no guarantee of profit, income, or any betting outcome. We do not refund mentorship on the basis of your betting results, your profitability, or your dissatisfaction with outcomes achieved after the program. Removal from mentorship or its private community for abusive conduct or breach of our Terms of Service is without refund.

Applications:

Applying to a selective mentorship program is free. No charge is made in connection with an application, so there is nothing to refund if an application is declined.

Gifted Builds:

Where our app allows you to gift a build to another user, no money changes hands in either direction. Gifting transfers access to analytical content only. Once a gift is accepted it is final and cannot be reversed, returned, exchanged, or refunded by either user, and a gift has no cash value. A recipient who does not want a gift may decline it while it is still pending.

Referral and Promotional Rewards:

Rewards earned through referrals, promo codes, milestones, or other promotions have no cash value and are not redeemable for money. They may be withheld pending verification and will be reversed if the underlying signup, install, or purchase is refunded, charged back, or found to be fraudulent. Reversal of a promotional reward is not a refundable event.

Affiliate Commissions:

Affiliate commissions are governed by our separate affiliate agreement and are paid through Stripe Connect. Commissions on a transaction that is later refunded or charged back are clawed back in whole or in proportion, and may be offset against future payouts or otherwise recovered.